COVID19 – UPDATE NOVEMBER 2020
COVID 19 continues to have a huge impact on all our lives. As we are sure you can imagine, the delivery and volume of dentistry presently carried out in the UK is far from normal. We feel it would be beneficial to our patients for us to post a short update to explain how the services are currently being delivered from the practice. We appreciate you taking the time to read this update.
Lemon Dental Care LTD, like most dental practices in the UK, is termed a “mixed” practice. This means that we are independently owned and operated. Our appointment system is split between a specific amount of clinical time for independent treatment (non-NHS treatment) and a specific amount of time for NHS treatment as commissioned by the Department of Health.
We continue to operate in accordance with the Department of Health protocol where surgeries must lie fallow for up to 30 mins after any aerosol generating procedure has been carried out before our staff can re-enter the room to carry out rigorous cleaning. Examples of aerosol generating procedures include using a fast drill, an ultrasonic scaler or using the intraoral air/air and water syringe.
As a consequence of the fallow time and the physical challenges of operating in high level personal protective equipment, the number of appointments is much lower than during pre-pandemic levels. This is applicable to all dental practices in the UK.
APPOINTMENT ALLOCATION FOR DENTAL EMERGENCIES
In order to make the most efficient use of the appointment time available, registered patients with a dental emergency will be prioritised. A dental emergency is defined as having one or more of the following;
i) An acute, uncompromising, spontaneous, constant dental pain.
ii) A spreading infection in the mouth, this may compromise the airway making breathing difficult.
iii) Uncontrolled bleeding from a tooth socket.
iv) If a patient has suffered an acute trauma to the teeth where one or more teeth may have been displaced or fractured exposing the nerve.
APPOINTMENT ALLOCATION FOR NON-EMERGENCY TREATMENT
Patients with any other dental problems (non-emergency) will be offered an assessment appointment as soon as possible. This is vital in order for us to diagnose the problem and to allow us to estimate the clinical time required to provide the necessary treatment. At this appointment the dentist may place a dressing, give advice or issue a prescription for medication if clinically necessary.
MAKE AN APPOINTMENT
To make an appointment please phone the practice from Monday to Friday between 9am and 1pm or 2pm and 5pm. Please leave your details, contact number and a brief summary of your dental problem on the answering machine. Our dentists are making their own appointments due to the impact of fallow time on the appointment system. Please note that our dentists may be working in surgery when you phone but will return your call as soon as possible.
We greatly appreciate your continued support and patience as we endeavour to deal with the new restrictions and challenges of delivering dentistry in these new times.