Complaints Policy

Why make a complaint?
If you feel we have fallen short of the high standards of service and care we endeavour to provide and wish to make a complaint please feel free to do so either in person, by telephone or in writing.


How do we view complaints?
Whilst we are naturally sorry that you feel a complaint is justified, we view complaints as an opportunity for us to review our procedures, resolve any issues that may have arisen and ensure that the highest standards of care and service are maintained.


Who will look after your issue?
Your complaint will be dealt with by Dr. Catherine Lappin, Practice Principal at Lemon Dental Care.


How do I make a complaint?
Complaints can be made in person, by telephone or in writing.


What if I am still not satisfied?
If you are not satisfied with the result of our procedure then a complaint may be referred to:

1. The Health and Social Care Board, Complaints Department,12-22 Linenhall St ,Belfast  BT2 8BS

Telephone: 028 90321313   Email

2. Patient and Client Council,1st Floor Lesley House,25-27 Wellington Place, Belfast BT16GD

Telephone: 08009170222

3. Northern Ireland Ombudsman, Freepost BEL 1478, Belfast BT1 6BR

Telephone: 0800 343424     Email

4.For complaints about private treatment; The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER

Telephone: 08456 120 540